Building and Maintaining Client Relationships

This course is only for participants who need to complete Elective CPD points

This course covers the following topics:

  • Reviewing the code of conduct and how this aligns working with clients;

  • Overview of Emotional Intelligence;

  • Covey time management matrix;

  • Dealing with customer complaints;

  • Improving agency practice;

Book this course as a online 3.5 CPD Point Elective:
 

Important booking information:

For those who have booked online before:

At the next step, please log in via the top panel: Continue with Google, Apple, Facebook or AXcelerate.

For first time users:

At the next step, please log in via the bottom panel, manually filling in your name and email