This course covers the following topics:

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• Reviewing the code of conduct and how this aligns working with clients;

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• Overview of Emotional Intelligence;

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• Covey time management matrix;

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• Dealing with customer complaints;

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• Improving agency practice;

Important booking information:

For those who have booked online before:

At the next step, please log in via the top panel: Continue with Google, Apple, Facebook or AXcelerate.

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For first time users:

At the next step, please log in via the bottom panel, manually filling in your name and email